"I like to think of myself as an artist, and my life is my greatest work of art. Every moment is a moment of creation, and each moment of creation contains infinite possibilities. I can do things the way I've always done them, or I can look at all the different alternatives, and try something new and different and potentially more rewarding. Every moment presents a new opportunity and a new decision."
--From Creative Visualization, by Shakti Gawain
The Holidays are filled with key moments -- and Ki Moments. Are you ready for them? Gift decisions, company parties, Holiday dinners with friends and family -- they're loaded with opportunities, aren't they? Will the pressure of the moment help you reach peak performance or will you look back later wondering why you did what you did -- again!
When your sibling does something that pushes your buttons, your children are over the top with excitement, your partner forgets the wine, and your associate forgets the most important action item, whatever you do, say, and receive back will be contingent upon what self you choose in that moment.
Give yourself and those you love and work with some unexpected gifts this season:
--The gift of your best self. When the pressure is on, breathe and come back to what you really want -- for this moment, and this relationship.
--The gift of empathy. Give up the fight and acknowledge the pressure that you and they are under.
--The gift of perspective. Laugh, love, let go, and learn.
--The gift of peace. Don't talk about peace, BE peace, in your family, your workplace, your community, and your nation. As Ghandi said, "We must be the change we wish to see in the world."
Ki (from Ai-KI-do) is the Japanese for life energy. Aikido means "the way of blending with energy." How will you extend your life energy this season? How will you receive theirs? It's your choice. Your life depends on it.
Tampilkan postingan dengan label Communication Skills. Tampilkan semua postingan
Tampilkan postingan dengan label Communication Skills. Tampilkan semua postingan
Selasa, 28 Desember 2010
Senin, 28 Juni 2010
Communication Skills: Internal Boosters
Find out how you can enhance your communication skills by utilizing naturally occurring processes. These methods when used properly, can help you very much to communicate with your inner selves.
1. Choosing your Direction:
Most of the well meaning gurus of modern life have taught us to have goals. I too talk about this on my website(http://www.communication-skills-4confidence.com) .Some of the gurus have gone to the extent of telling us to create the reality in our mind and live it until it manifests in the real world. This is good thing to do and it does work. What we have to understand is that, it is a creative process. We should not use our logical and rational thinking to destroy this process. It is necessary to have goals in life as goal posts, as indicators and route maps. But not as the final destination. Many people get confused with goal setting and set themselves up for disappointment.
All our goals should be aimed at inner satisfaction first and then external manifestation.
It will be lot easier when you take the tension off a destination and create a goal post for yourselves.
2. Build your Self worth:
Getting a snapshot of our inner self and communicating with it is the stepping stone for lasting success. We may have to tweak that picture a little to make it better. After all the inner torment many of us have gone through, this is high time we dive in for a quick look and fix. How can we do that?
Many successful people believe that building one's self worth is the best investment one can make. They have always emphasized on the goodness and importance of giving. Most of the people look at this idea with scoff and feel that they can give out only when they have more than enough, a typical indicator of lack of self worth. The only way to build self worth is by doing good to others and by giving. The good news is that you need not give away money all the time. You can give your time, donate food, blood and lots of other things.
Important: The Intention of giving should be to satisfy oneself and not for appreciation or publicity. It is an act to build your self worth. If you keep seeking approval of others, you will be chasing a mirage. If you actually begin to work toward self approval and build your self worth, you will automatically get all the approval or recognition that you need. This is the natural way and the best way to do anything.
3. Interrupting and Empowering: The Right way to use...
Most of the communication skills courses tell us not to interrupt. I think they are leaving out an important and natural power. Interrupting need not be only in a conversation. It has many garbs. You may be interrupting your sleep to read this article and some times, it is a good thing to do. So instead of casting away it as an unnecessary behavior, utilize it in the following way.
Due to the ritualistic living that we are undergoing, it is quite easy to adjust ourselves into a stereotype and react to circumstances. This is one of the reasons everything stays mediocre instead of the Grand. We often interrupt our grand ideas and empower mediocrity because it is familiar and we won't be seen as fools. If you reverse this process, i.e. interrupt mediocrity and empower creativity, you will have lot more satisfaction and success.
Next time you catch yourself thinking of a problem, interrupt that thinking and empower yourself to look for the solution, rather than keep staring at the problem. Who says learning communication skills can be boring? We got a whole new perspective didn't we?
To sum up, Build your self worth and master your internal communication.(See http://www.communication-skills-4confidence.com/characteristic-of-leadership.html) Use the power of interruption to the max and finally, take off destinations and put up goal posts.
When you have these three criteria with you, it's like mastering the accelerator, gears and brake of your fine tuned engine. Drive wherever you like. Your communication skills will be awesome and powerful.
1. Choosing your Direction:
Most of the well meaning gurus of modern life have taught us to have goals. I too talk about this on my website(http://www.communication-skills-4confidence.com) .Some of the gurus have gone to the extent of telling us to create the reality in our mind and live it until it manifests in the real world. This is good thing to do and it does work. What we have to understand is that, it is a creative process. We should not use our logical and rational thinking to destroy this process. It is necessary to have goals in life as goal posts, as indicators and route maps. But not as the final destination. Many people get confused with goal setting and set themselves up for disappointment.
All our goals should be aimed at inner satisfaction first and then external manifestation.
It will be lot easier when you take the tension off a destination and create a goal post for yourselves.
2. Build your Self worth:
Getting a snapshot of our inner self and communicating with it is the stepping stone for lasting success. We may have to tweak that picture a little to make it better. After all the inner torment many of us have gone through, this is high time we dive in for a quick look and fix. How can we do that?
Many successful people believe that building one's self worth is the best investment one can make. They have always emphasized on the goodness and importance of giving. Most of the people look at this idea with scoff and feel that they can give out only when they have more than enough, a typical indicator of lack of self worth. The only way to build self worth is by doing good to others and by giving. The good news is that you need not give away money all the time. You can give your time, donate food, blood and lots of other things.
Important: The Intention of giving should be to satisfy oneself and not for appreciation or publicity. It is an act to build your self worth. If you keep seeking approval of others, you will be chasing a mirage. If you actually begin to work toward self approval and build your self worth, you will automatically get all the approval or recognition that you need. This is the natural way and the best way to do anything.
3. Interrupting and Empowering: The Right way to use...
Most of the communication skills courses tell us not to interrupt. I think they are leaving out an important and natural power. Interrupting need not be only in a conversation. It has many garbs. You may be interrupting your sleep to read this article and some times, it is a good thing to do. So instead of casting away it as an unnecessary behavior, utilize it in the following way.
Due to the ritualistic living that we are undergoing, it is quite easy to adjust ourselves into a stereotype and react to circumstances. This is one of the reasons everything stays mediocre instead of the Grand. We often interrupt our grand ideas and empower mediocrity because it is familiar and we won't be seen as fools. If you reverse this process, i.e. interrupt mediocrity and empower creativity, you will have lot more satisfaction and success.
Next time you catch yourself thinking of a problem, interrupt that thinking and empower yourself to look for the solution, rather than keep staring at the problem. Who says learning communication skills can be boring? We got a whole new perspective didn't we?
To sum up, Build your self worth and master your internal communication.(See http://www.communication-skills-4confidence.com/characteristic-of-leadership.html) Use the power of interruption to the max and finally, take off destinations and put up goal posts.
When you have these three criteria with you, it's like mastering the accelerator, gears and brake of your fine tuned engine. Drive wherever you like. Your communication skills will be awesome and powerful.
Jumat, 25 Juni 2010
Communicating on the Telephone
One of the most common things we do on a day to day basis is communicate with other people. Good communication can lead to a better understanding of people and perhaps more importantly, allowing others to fully understand us. This is especially important in business.
Communication means have changed dramatically over the years, with the introduction of modern telecommunications such as faxes and email, but still the most widely used communication tool is the telephone. The telephone is a very powerful tool, especially when used within a business environment and many people underestimate its importance and more importantly, the importance of the person using it.
When a potential client phones a company, their first impression of that company is created by the person who answers the phone. In order to ensure that the caller develops a positive image within their mind, the person answering the call must be efficient, confident and capable of inspiring confidence in the caller. It is a very big responsibility but by examining existing skills and practising new ones this challenge can be met, and the standards maintained.
Professional Telephone Techniques
When answering the telephone always remember:
You are aiming to make the caller pleased that they chose to call your company
You are aiming to impress the caller with your courtesy and helpfulness
Answer the telephone with identification
While on the call:
Remember to ensure your opening greeting identity’s you and your organisation clearly, by speaking into the mouthpiece. Always ask for the caller’s name and use it, it gives the impression of friendly familiarity. Speaking in a warm, interested tone will add to this.
If you have to ask the caller to wait - explain why. In this situation, service your call on hold every 30 seconds and thank the caller for waiting. Make the caller feel that you are anxious and willing to help; if you agree to call back at a specific time, call - even if you have been as yet unable to attend to the query or request.
Attend to a query immediately or you may forget. If there are other priorities, write down the query. Let your caller hang up first and say "Thank you for calling"
As with any form of communication, when speaking on the telephone, there are
certain elements which will effect the ease with which you communicate and also the understanding of the message that you are trying to get across. Comparing the use of the telephone to such methods as letter writing or face to face meetings, it is easy to see that the telephone has a lot of limitations. There is no written word to read, therefore retention of what you have said is difficult. There is no body language, just your voice to make that important impression. Using the voice correctly involves paying special attention to three areas. These are.
A - Speed
B - Clarity
C – Tone
A - Speed
Speaking too fast automatically creates barriers, and confusion. The caller will find it difficult to grasp what you are trying to say. When making outgoing calls you are prepared and [hopefully] know what the call is about. The person at the other end of the line was probably not expecting the call and almost certainly was involved in something completely unrelated at the time.
When answering calls, slow down, think before you answer any queries or questions.
B - Clarity
Avoid mumbling. Speak clearly and distinctly but avoid compensating for this by shouting.
C - Tone
Speed and Clarity may be fine but this means nothing without a positive tone. No matter how bad your mood is, don't let it show in your voice. Sound friendly and cheerful, even if it is killing you.
Listen!
Another important communication skill essential while on the telephone is listening. Listening to customers is perhaps one of the most important things that anybody can do. Ask questions and then step back. Try not to prompt too much. Allow them to have their say.
Good, professional telephone skills are paramount for a company’s reputation. It is the first impression a potential customer has of the company and sets the standard for future business.
Communication means have changed dramatically over the years, with the introduction of modern telecommunications such as faxes and email, but still the most widely used communication tool is the telephone. The telephone is a very powerful tool, especially when used within a business environment and many people underestimate its importance and more importantly, the importance of the person using it.
When a potential client phones a company, their first impression of that company is created by the person who answers the phone. In order to ensure that the caller develops a positive image within their mind, the person answering the call must be efficient, confident and capable of inspiring confidence in the caller. It is a very big responsibility but by examining existing skills and practising new ones this challenge can be met, and the standards maintained.
Professional Telephone Techniques
When answering the telephone always remember:
You are aiming to make the caller pleased that they chose to call your company
You are aiming to impress the caller with your courtesy and helpfulness
Answer the telephone with identification
While on the call:
Remember to ensure your opening greeting identity’s you and your organisation clearly, by speaking into the mouthpiece. Always ask for the caller’s name and use it, it gives the impression of friendly familiarity. Speaking in a warm, interested tone will add to this.
If you have to ask the caller to wait - explain why. In this situation, service your call on hold every 30 seconds and thank the caller for waiting. Make the caller feel that you are anxious and willing to help; if you agree to call back at a specific time, call - even if you have been as yet unable to attend to the query or request.
Attend to a query immediately or you may forget. If there are other priorities, write down the query. Let your caller hang up first and say "Thank you for calling"
As with any form of communication, when speaking on the telephone, there are
certain elements which will effect the ease with which you communicate and also the understanding of the message that you are trying to get across. Comparing the use of the telephone to such methods as letter writing or face to face meetings, it is easy to see that the telephone has a lot of limitations. There is no written word to read, therefore retention of what you have said is difficult. There is no body language, just your voice to make that important impression. Using the voice correctly involves paying special attention to three areas. These are.
A - Speed
B - Clarity
C – Tone
A - Speed
Speaking too fast automatically creates barriers, and confusion. The caller will find it difficult to grasp what you are trying to say. When making outgoing calls you are prepared and [hopefully] know what the call is about. The person at the other end of the line was probably not expecting the call and almost certainly was involved in something completely unrelated at the time.
When answering calls, slow down, think before you answer any queries or questions.
B - Clarity
Avoid mumbling. Speak clearly and distinctly but avoid compensating for this by shouting.
C - Tone
Speed and Clarity may be fine but this means nothing without a positive tone. No matter how bad your mood is, don't let it show in your voice. Sound friendly and cheerful, even if it is killing you.
Listen!
Another important communication skill essential while on the telephone is listening. Listening to customers is perhaps one of the most important things that anybody can do. Ask questions and then step back. Try not to prompt too much. Allow them to have their say.
Good, professional telephone skills are paramount for a company’s reputation. It is the first impression a potential customer has of the company and sets the standard for future business.
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